Shipping Policy

Last Updated: June 2026

Thank you for shopping with Viontea™. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Please note:

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• During periods of high demand, processing times may be slightly extended.

• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

After processing, orders are typically delivered within 5–9 business days.

Estimated total delivery time:

6–12 business days
(1–3 business days processing + 5–9 business days shipping)

Please note that delivery times are estimates and may vary due to factors outside our control, including customs inspections, carrier delays, severe weather conditions, or peak holiday periods.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Any free shipping promotions will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after the package has been dispatched.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays may occur. Viontea™ is not responsible for packages lost due to inaccurate shipping information supplied by the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays may occur.

If your package has not arrived within the expected delivery timeframe, please contact our support team and we will investigate the matter with the shipping carrier.

Contact Us

If you have any questions regarding shipping or your order status, please contact us at:

Email: viontea44@gmail.com

We appreciate your patience and thank you for choosing Viontea™.